Have you bought something which has broken or not lasted as long as you think it should have done?

Are you entitled to a refund or a repair? What should the shop offer you? Do you know your consumer rights?

Where can you get proper advice on your consumer rights?

Have a good read round this site - links below - you can ring them too to see if there is anythign esle that you should do or know about.
They offer advice on dealing with problems with:

Clothes and shoes
Computers
Electrical and gas appliances
Estate agents
Holidays and travel
Home furnishings
Home improvements and building
Legal services
Mobile phones
Motor vehicles
Scams

And offer example letters to help you.

The more expensive something is, generally, the longer it should last.

A-Zof help on the UK gov consumer rights site

A

African email or letter fraud

Age restrictions

Alternative dispute resolution

Auctions

B

Beds

Before you buy

Book publishing scams

Borrowing money

Builders

Builders - bigger jobs

Builders - finding a trader

Builders - if things go wrong

Builders - payment

Builders - your rights

C

Cancellation rights

Carpets

Cars

Cars - new

Cars - servicing and repairs

Cars - stolen vehicles

Cars - used

Cashbacks

Cellphones

Chain letters

Charity collections

Clocked vehicles

Clothes

Clothes - collection scams

Clothes and shoes

Cold calling

Comments and complaints about Consumer Direct

Complain online

Complaint letters

Complaints - how to make them

Complaints policy for Consumer Direct

Computers

Computers - buying a new PC

Computers - printers

Computers - support and repair

Consumer Direct - about us

Consumer Direct - complaints

Consumer Direct - contact us

Consumer Direct - how we work

Consumer Direct - telephone numbers

Consumer Direct website - site map

Consumer Direct website - Welsh

Contact us

Contact us about our service

Contact us with questions

Contents of website

Contract terms

Copyright

Counterfeit goods

Court - final letter

Credit - applying for credit

Credit - loans and finance agreements

Credit - your rights

Credit cards

Credit cards - borrowing money

Credit cards - your rights

Credit, faulty goods - letter of complaint

Credit, poor services - letter of complaint

Cross-border shopping

Crown copyright

Cymraeg - Consumer Direct Welsh website

D

Data protection

Debit cards and other plastic cards

Debts

Defective products

Deposits

Disclaimer

Distance Selling Regulations

Domestic goods - electrical

Domestic goods - gas

Doorstep selling scams

Doorstep selling- your rights

Dry cleaning

E

Electrical and gas appliances

Electrical goods

Electricians

Electricians - bigger jobs

Electricians - finding a trader

Electricians - if things go wrong

Electricians - payment

Electricians - your rights

Email Consumer Direct

Email scams

Estate agents - buying a home

Estate agents - buying a home in Scotland

Estate agents - selecting

Estate agents - selling a home

Estate agents - selling a home in Scotland

Estimates from traders

Exclusion clauses in contracts

Extended warranties

F

Fairtrade labelling

Fakes

Feedback

Feedback on Consumer Direct

Financial advice

Foreign countries

Fortune telling scams

Furniture

G

Gas appliances

Gifts

Going abroad

Goods - letter of complaint

Goods - your rights

Green labelling

Guarantees

H

Help

Hire purchase

Hire purchase, faulty goods - letter of complaint

Holiday clubs

Holidays

Holidays - before you go

Holidays - if things go wrong

Holidays - timeshare

Home shopping - if things go wrong

Home shopping - ordering

Home shopping - returns and cancellations

Home shopping - your rights

Homes - buying and selling

Homeworking scams

I

Injury from defective products

Internet - before you buy online

Internet - buying online

Internet - complaints against online traders

Internet - help

Internet - how to shop safely

Internet - if things go wrong

Internet - scams

Internet - security and privacy

Internet - your rights when shopping

Inventions scams

Investment scams

J

Junk mail

K

Nowt here!

L

Labelling

Landline numbers

Lawyers

Legal information

Legal services

Letters of complaint

Links

Loans

Lottery scams

M

Making complaints to Consumer Direct

Mediation

Medical product scams

MG Rover warranty issues

Miracle lotions and potions

Mobile phones

Mobile phones - buying

Mobile phones - scams

Money - before you borrow

Money - borrowed too much

Money - borrowing

Money - getting advice

Motor vehicles

N

Network selling scams

Newspaper adverts

O

Ombudsman schemes

On order - goods

Online shopping - before you buy

Online shopping - buying

Online shopping - if things go wrong

Online shopping - where to go for help

Online shopping - your rights

P

PCs

PCs - buying a new computer

PCs - printers

PCs - support and repair

Personal information

Phone scams

Plumbers

Plumbers - bigger jobs

Plumbers - finding a trader

Plumbers - if things go wrong

Plumbers - payment

Plumbers - your rights

Prices

Printers - computer

Privacy - home shopping

Privacy policy

Private sales

Prize draw scams

Property - buying and selling

Property - buying your home

Property - selling your home

Psychic scams

Publishing scams

Pyramid selling scams

Q

Quotations from traders

R

Regulators

Reporting a trader

Returning goods - home shopping

Rights - home shopping

Rover cars - MG Rover warranty issues

S

Safety - Internet shopping

Safety - products

Salesmen - scams

Scams

Scams - how to avoid

Scams - how to protect yourself

Scams - useful contacts

Second-hand goods

Security - Internet

Service complaints about Consumer Direct

Services - letter of complaint

Services - your rights

Shoes

Site map

Solicitors

Stocks and shares scams

Stolen vehicles

T

Telemarketing scams

Telephone number scams

Telephone scams

Terms in contracts

Text message scams

Three-piece suites

Timeshare holidays

Tips for shoppers

Trading scheme scams

Travel

Travel - before you go

Travel - if things go wrong

TV adverts

U

Under-16s and under-18s

Unfair terms in contracts

Unsafe products

Untrue claims

Upholstered furniture

Useful links

V

Vehicles

Top

W

Wales - Consumer Direct Welsh website

Warranties

Warranties and guarantees

Website site map

Websites - scams

What to do if you spot a problem

Work from home - scams

X

Y

Your right to cancel

Your rights - doorstep selling

Your rights - goods

Your rights - services

Your rights - things to watch out for

Z